You will have to inform us about your arrival at the apartment at least two hours before the check-in. You can do this by e-mail, replying to the e-mail you will get from us with the information you need to access the apartment.
The apartment will be ready for you at 3:00pm. If you are planning on getting to the apartment before that, please let us know and we'll do our best to accommodate to your need!
The apartment keys will be ready for you upon arrival, if ou haven't downloaded Rental Ninja Guest App to access the apartment's details to check-in, give us a call 30 minutes before arriving and we'll indicate you how to get in!
The Security Deposit will also be submitted that same moment thourgh a pre-authorization (not an actual charge) performed on your card, which will not actually be charged but just blocked in your card.
Please inform us on the day of arrival, in case of damages or other pre-existing problems in the apartment. Anything notified a posteriori will not exempt them from liability, if any.
Exit
The check-out will be done at 10.30 am the latest -if no other time has been arranged between the clients and the contact person. If you need to leave the apartment later than that, please let the contact person know so he/she can try to accommodate to your needs.
The Security Deposit will be automatically released by your own bank after a week up to 14 days, if the pre-authorization has not been confirmed by the stablishment due to damages, disturbs or complaints from neighbors.